Posted in Mobile Web on June 19, 2013 by Matt Bitzer
Last week, Google took another step in encouraging site owners to properly optimize their mobile websites. And by "encouraging" I mean "forcing site owners do so under penalty of mobile search obscurity." But Google's not one to penalize indiscriminately (ha, almost typed that with a straight face), and has offered to set us wayward webfolk on the right track with their guide to building mobile-optimized websites and their list of common mistakes in smartphone sites. But it looks like this is just the beginning, as Google continues to impress upon the web world the importance of properly optimizing your mobile website. And in true Google fashion, failure to heed their warnings can result in a dark void where your mobile traffic used to be.
Yes, yes, we get it: mobile is important
Like many of you, my mobile phone is always with me. When I'm eating breakfast I'm scrolling through tech blogs; On my train commute to work I'm checking my emails; During the day it sits next to my laptop, alerting me to dinner plans via text messaging; and at night it's perched on the edge of my nightstand like a gargoyle, its cycloptic "charging light" eye casting a faint green glow across my pillow, watching me as I sleep.
I spend so much time with my smartphone that if the cell radiation FUD stories are true, someday my phone and I may literally be joined at the hip in some sort of biological mutant technomonstrosity. And I know I'm not alone, because I see others out there that spend even more time on their smartphones than I do: texting while driving, walking while browsing, Facebooking while intoxicated, playing Angry Birds under a falling piano, and any number of potentially hilarious and deadly situations...well, funny if they were cartoon characters.
Yes indeed, mobile optimized sites are important. Especially for those businesses in the travel industry (I'm looking at you, hotels). After all, travelers tend to do what they do best: travel. And that means their on-the-go lifestyle goes hand-in-hand with mobile website accessibilty.
Website success 3 years ago ≠ Mobile site success this year
In the past your hotel might have been able to get by with a poor mobile presence. Maybe your standard website performed admirably in the search results, plus it was a few years back so mobile wasn't as ubiquitous as it is today. In those days--the good old days, you remind yourself--a mobile site for your hotel was just another bit of eye candy for the main attraction: your standard desktop site.
And let's face it, you just didn't have the budget this year to create a mobile-optimized site anyway. It happens. And in the good ol' days, you could always plead ignorance to the SEO gods and beg for forgiveness if your hotel's website performed poorly on smartphones and other mobile devices. You knew the search giants didn't really scrutinize mobile sites the way they do your normal desktop site, so you focused your energy on those standard webpages instead. Plus, maybe mobile traffic to your site was still in its infancy. Still, seeing this the SEO gods would shake their heads from on high and tsk-tsk your decision to remain mobile-averse, like a parent does their reckless teen. "Foolish mortals," they'd mutter with arms crossed, all the while planning your site's impending doom with a swift and righteous algorithm change that would quickly smite your site's humble existence from the face of the internet.
The SEO gods are angry, my friends. And only an offering of a well-optimized mobile site will quell their tempestuous rage!
Evaluating your website using common sense
Sure, none of your website's Flash videos play on iPhone or Android phones--replaced instead by an imposing white block smack dab in the middle of your homepage--but at least the text still shows up, you assure yourself. And despite the fact that your webpages take 5 minutes to load on a 4G smartphone, you shrug your shoulders and rationalize that patience truly is an underappreciated virtue, and your website is simply giving your visitors a chance to appreciate that virtue more than they ever have before. Use common sense--if those things drive you crazy on others' mobile sites, then why would you force the same horrible user experience on guests of your own site? It's bad for business.
It's time to change your ways before it's too late. By now you should have some form of smartphone presence, but is it truly optimized for smaller screens and slower internet speeds? Fortunately, Google provides a roadmap of sorts to help you sort through your mobile site issues. Let's have a look.
Explaining the common mistakes on smartphone websites
Check out Google's official developers portal for the full list of common mistakes you'll find in your smartphone website, but here's a quick breakdown with a few explanations and images:
Fix your mobile problems now!
Make sure you or your hotel online marketing team take a good look at your hotel's mobile website and address any of the issues identified by Google as explained above. Failure to do so will likely result in your site ranking lower in Google's mobile or smartphone search results. And while you may have shirked off mobile as a viable traffic source in the past, today, smartphones have become the computers we're connected to 24/7. We've seen mobile traffic compose about 20-30% of our hotel websites on average, and that number is steadily rising each year. Neglecting mobile is a good way to ignore about a third of your potential visitor base. And just keep in mind that it's much easier to fix mobile website issues now, rather than trying to recover from a massive Google penalty smackdown later. And while Google has announced these fixable items on their blog, you can bet the same smartphone policies apply to Bing's search results as well.
The goal of the two search engine titans, Google and Bing, is the same: provide the most relevant, most authoritative search results to its user base. If your site loads slowly on smartphones it's no longer relevant because you haven't updated your site's structure to keep up with the on-the-go smartphone user. And if your site is no longer relevant, it's no longer an authority in the online marketplace. Just be sure to take care of your mobile site and the search engines will take care of you.
Instagram has taken the social sharing world by storm and this visual platform is not about to slow down, so it’s time for you to determine how your hotel can get with the picture, literally, and start taking advantage of the benefits that this social media marketing channel has to offer.
Pictures are worth a thousand words
Before I get into what you should be doing, I think it’s important to know why you should be doing it. With all of the social media platforms placing such an emphasis on photo sharing it is no wonder Instagram grew in popularity so quickly -- it was the fastest social media network to hit 100 million monthly active users! With 8500 likes and 1000 comments a second, it is obvious that this social sharing network can be very influential. When Facebook purchased the photo sharing app in 2012, founder Mark Zuckerberg said, “Providing the best photo-sharing experience is one reason why so many people love Facebook, and we knew it would be worth bringing these two companies together.”
Let’s face it, we live in a visual world where judging a book by its cover is the norm. With Instagram, you have the ability to control how your “book” is judged. Therefore, Instagram should be incorporated as a part of a hotel’s marketing strategy, working in unison with all channels and presenting a brand image that is appealing to your market. Yet, just like any hotel marketing campaign, Instagram requires a thoughtful strategy to ensure that it is used effectively.
Follow these 6 tips to ensure that your hotel effectively utilizes Instagram to capture and engage with your target audience.
Snap Your Way to Social Media Success
Where to begin? Start looking at relevant content that is already on "the gram," which can help you generate your own unique ideas. Take a look at what your competitors are doing. What photos are they posting and what kind of engagement are they getting? Additionally, search your hotel name using a hashtag to see if anyone has already tagged your hotel in a photo on Instagram. For example, although The Emily Morgan Hotel - a DoubleTree by Hilton does not have its own Instagram account, several guests have documented their stay at the hotel and ensured that it was searchable by using the hashtag #emilymorganhotel in the caption.
It is important to keep in mind that the photos that your hotel shares should be completely unique and true to your property's personality. If your hotel is in the middle of downtown Chicago your content is going to be completely different than a hotel that is in the midst of a mountain range. As with all social media outlets, Instagram allows the hotel an opportunity to put a face to the hotel. Based on the content that you are sharing you can enhance your hip and trendy image or confirm your hotel as a peaceful, quiet retreat.
As with any marketing strategy, staying active on Instagram is key! Instagram should be included as a regular update for social media and requires a proactive strategy as well as daily management. Also, the hashtag is your friend! It will make your content searchable, creating a viral effect that will extend your reach among Instagram users.
The Instagram Effect
Social media is a great way to reach your clients on a personal level, so it is important for hotels to stay current with the new social media trends. Although you may not see an immediate increase in revenue, Instagram provides an outlet to enhance the brands personality and a way to better relate to and connect with guests. Instagram should be factored into a hotels overall marketing campaign and with regular attention, interesting content, and a creative mindset, the marketing benefit will be seen in the long run.
Posted in Social Media on June 10, 2013 by Dave McGovern
Vine is the newest application to sprout from the Twitter family and into the social media scene. The free mobile app is to video what Twitter is to text: a platform built around a content constraint that promotes creativity and viral sharing. Vine’s six seconds of video (and sound! Take that animated gifs!) creates a plethora of possibilities for rapid reach, engagement and influence. High profile Vines include everything from comedy...
and even the White House!
Blue Magnet has previously covered strategies and tactics for Facebook, Twitter, Pinterest, and Foursquare. With a robust market of social media apps, why should hotels consider adding Vine to their social media marketing mix? Social applications are developing into increasingly influential factors of consumers’ brand affinity and purchasing decisions as digital and mobile technology become more pervasive in our daily lives. A 2012 Nielson study of 28,000 global consumers found that the top two most trusted forms of media are earned media (word-of-mouth, recommendations from friends, etc.) and online consumer reviews. These two sources garnered a 92% and 70% trust rating respectively compared to approximately a 45% trust rating for traditional media such as television, magazines and newspapers. Consumers are listening to their friends and family and their friends and family are highly engaged in social media. Digital Marketing Ramblings has a post regarding recent (May 2013) social media usage stats. The numbers may shock you (hello 1.11 BILLION Facebook users)!
With this in mind, marketers need to focus on tactics and platforms which best reach their audience. Regardless of the target, video is the clear cut king when it comes to influence across social networks. A new study from Adobe reports social video engagement has risen to 70% from 42% the previous year. Video content accounts for 77% of all viral reach. Hubspot has posted an excellent infograph which shows that videos on Facebook are shared twelve times more than all text and link posts combined. As the Adobe report points out, offering more video should be the prime objective to fully realize social media potential.
Size It Up: The Good & The Bad of Vine
Let’s Get It Started!
Download the app and start creating video content right away! When setting up a Vine account, a user can link their Twitter and/or Facebook account. Once registered, on the home screen, select the camera icon to begin. When the viewfinder opens, simply tap and hold the screen to begin recording. Release the screen to stop. After capturing six seconds of video, checkboxes allow you to easily integrate your snippet of video with your Twitter or Facebook profiles.
For a more in-depth look at setting up a Vine account see the CNet video tutorial below or here if you can't view the video:
One Hotel’s Vine Success Story
The contest asked for romantic submissions via Twitter to @Cavendish_Hotel tagged with #ValentineVine. The winning Vine received an overnight stay at the London hotel along with cocktails, dinner, and breakfast. This contest was a great way to engage potential customers. It created a call to action, engaged consumers’ creativity, incorporated a popular holiday, and highlighted the property. In addition, it also generated a significant amount of international press, inherently creating powerful backlinks (from blogs like this one!) to the hotel’s website.
Wow! Neato! But How Can I Use Vine For My Hotel?
Vine’s fledgling landscape is still untapped. Your hotel marketing team can utilize this opportunity to showcase their imagination, the uniqueness of the property and become a pioneering leader of this social media channel. There are several additional ways in which hotels can differentiate themselves and exercise their creativity by maximizing Vine’s video platform:
Be sure to include hastags on every Vine post! People can search for your posts (using tags such as #HotelName) directly on Vine as well as Twitter.
The Future of Vine
Although Vine was only launched in late January 2013, it has enjoyed a more rapid and sustained growth in its first four months than other less robust competitors. According to Onavo Insights, April alone saw Vine take nearly an 8% market share and a 96% active user increase from March! Similar offerings from Gifboom and Cinemagram have seen their user base steadily decline during this same period.
Active Vine users will stay on the rise if developers remain responsive and continue making improvements based on feedback from the community. For example, an April 29 update included user mentions and the much clamored for support of the iPhone’s front facing camera. At the writing of this post, Vine is the #3 free app on iTunes.
Vine is the next step in social media. The statistics support this--users crave and share videos! Many major hotel brands currently have Vine accounts, but beyond a couple initial posts, few are active. Local properties, such as Cavendish London Hotel, which utilize Vine in its infancy, will likely garner extra buzz and credibility for being early adaptors. This novel new app, with the muscle of Twitter behind it, has the potential to be the next ubiquitous piece of the social media landscape.
Bringing It All Back Home
Consumers have always trusted friends and family when it comes to purchase recommendations, but with the increased reach of social media this source is becoming even more influential. Video is the most significant medium on social media when it comes to viral marketing. Users are drawn to brief, easily shared video clips. Vine is all of the above, essentially everything today’s social media users are looking for. Hotels can use the platform to highlight amenities, renovations, restaurant offerings, special events, and engage customers in contests, promotions, or reviews. Vine, with an appealing and engaging content offering, can raise the profile of your hotel, build a stronger reputation, start earning recommendations from travelers and, over time, drive more bookings!
Posted in SEO on June 05, 2013 by Patrick McCarthy
SEO can be confusing and arcane, so SEOs often find themselves using analogies to explain the mysteries of the industry. Recognizing this trend, the good folks over at Internet Marketing Ninja recently put together an article featuring nine of their favorite SEO analogies that they have seen on various different SEO sites and blogs. The list features some excellent and entertaining analogies, but it does not include my SEO analogy of choice, so I have set out to bring the joy of this splendid simile to the great unwashed SEO masses and their considerably cleaner hospitality brethren.
What is this miraculous SEO metaphor, you ask?
Spoiler alert: Look at the title. In the course of my SEO journeys, I have encountered various personages (salesmen, clients, reclusive uncles named Švejk) with tangential connections to the SEO industry who require elucidation of the philosophy of SEO in what the settlers called “plain words.” Drawing on my boundless gift for mixing instruction with nonsense, I concocted the perfect analogy: SEO is like mowing your lawn. Am I mad, you ask? Far from it, my friend. Let me explain and expand…
“Why can’t you just do SEO once and then be done with it?”
This is a question that follows SEO specialists around like a confused chicken. When faced with this question, I remove my spectacles from my nose, wipe my forehead, and in my most unctuously ingratiating manner reply, “Why can’t you just mow your lawn one time and then be done with it?” And before my unsuspecting interrogator can reply, I respond to my own question.
“Because things change. Your grass grows. There is a drought. A car drives over your lawn. Squirrels do things (I don’t know anything about squirrels). In order to keep your lawn in proper order, you have to “maintain” it, which involves doing the same things (watering, mowing, raking, planting) over and over again in different situations. Treat SEO the same way you treat your grass. Google changes its algorithm 500-600 times a year. Technological disruption is constant (e.g mobile devices). Just because you decide not to maintain your website/SEO (lawn), does not mean that your competitors (half-witted neighbor Gary et all) won’t. SEO (lawn maintenance) is not carried out in a vacuum. Search rankings (Best Lawn of the Year awards) are the result of Google (the neighborhood council) comparing different sites (lawns) and ranking them in the order they feel is most valuable for their users (constituents).
Mow, Edge, & Trim the Competition
If your competitors continue to optimize their site and adapt to the changing search world while you perform ‘SEO’ once and then consider it finished, you will fall lower and lower in the rankings as your site becomes out-dated and irrelevant. SEO is a continual process that involves maintaining your online presence, and just like maintaining your lawn, it involves the repetition of certain tasks (such as link building, content creation, performance optimization, etc.) as situations change and evolve, as well as monitoring the world of search and technology to make sure that when game changers come along (mobile, leaf blowers), you are able to take advantage of these new technologies in order to stay ahead.
Now, I understand that some people live in a desert where there is no grass and some hotels are the only game in town, and I admit that these people and hotels probably don’t need to maintain their lawns or their SEO campaign as frequently as others, but for the rest of the world, if you want to not annoy your neighbors/not get fined by the municipal board/not have a failing hotel, I strongly advise that you maintain both your lawn and your SEO. Take it away, Harry:
When the slogan, "There's an app for that" debuted in 2008, its intent was to suggest mobile devices were capable of catering to our every need. Apps, short for applications, are various software programs that users can download to their smart phone or tablets and appear on their device's home page (very similarly to that of a desktop computer). In recent years, the slogan has become far more literal. With apps that simulate bubble wrap, ensure weight loss by vibrating the pounds away, and more, the slogan has transformed to "There's an app for THAT?!"
The influx of apps lead many, including those in the hospitality industry, to contemplate the need for a personalized app for their individual properties. At this point, I'd like to enlist the phrase my mother and many others have used throughout the centuries to discourage hopeful, yet misguided souls: "If so-and-so jumped off a bridge, would you do it?" The same applies to apps - not all industries should take the leap. In most instances, individual hotels simply do not and should not need to create a mobile app.
Basic Breakdown: Hotel Seekers are Searching, Not Downloading
According to Business Insider, mobile usage is expected to surpass desktops by 2014. Capturing those mobile users that are looking for a, "hotel in your City, State" doesn't necessarily translate into a need for your own app. It is more accurate to say that it is an indication as to how best to tailor your overall mobile strategy.
Oftentimes, the desire for mobile apps stems from a misunderstanding of the difference between the apps and a mobile-friendly site. A mobile-friendly site is an extension of your current webpage that is not only accessible via a mobile phone's browser, but it is easy to navigate and a good experience for the end user. A mobile app, on the other hand, stands alone and must be downloaded and accessed as its own entity. Once downloaded, it will appear as an icon on a mobile phone desktop. Let's take a look at some helpful statistics that give us insight on how the general public uses their smart phones and how that applies to you as a hotel marketer:
73% of Smartphone users said they used the mobile web to shop rather than an app (Source: Yahoo)
The term a traveler would use in a search engine is far different than what one would use in the app store. Apps are tools used to find information, much like a search engine - finding an app is a different conquest in itself. For example, a traveler wouldn't go to the app store and search for "Hotel near Wrigley Field". Instead, they would search for general hotel finders like Expedia or TripAdvisor, or brand specific hotel finders like Hilton or Marriott apps. In the process, they will likely bypass your hotel's individual app. Optimizing a website that all mobile users, Android, iPhone or otherwise can find, rather than an app they may or may not find, let alone invest the data to download, is a better investment of time and resources.
68% of users only use five or fewer apps at least once a week (Source: USA Today | Money)
Just because there is an app for that doesn't mean we need it. The novelty of a new app wears off quickly when its daily value dissipates. There is a small niche of professions that require regular hotel usage, so when the time comes for the leisure traveler to book again, they may forget they even have the app or deleted it from lack of use or memory space.
The Truth: You Already HAVE an App
Many major hotel brands, like Hilton or Marriott, have their own mobile app for guests. Your investment is better spent capturing the business that you normally wouldn't get rather than people who are loyal to your brand. The brand app provides an enhanced user-experience to easily select dates and book guest rooms, and therefore already has your brand loyal guests hooked. It's the users that are searching for more general key phrases, such as "Hotels in your City, State" that you want to target.
Oftentimes, if someone is running this search on their mobile rather than their desktop, they are a business traveler or someone on the go looking to book that night. If the person isn’t a loyal brand follower (or said brand isn’t in that particular market) and they run that search on mobile phone, it’s incredibly important that the hotel has a website visible and easy for a shopper to connect with, book immediately, and locate the hotel to physically check-in. Individual apps do not have the reach needed for these sorts of last-minute bookers, but a mobile-friendly website will provide more opportunities.
Brand apps aside, hotels also have one other travel titan in their corner: TripAdvisor. Second in "travel apps" only to Google Maps, TripAdvisor reigns in all the rogue searchers and allows them to find hotels and reviews. So, even if a potential guest is not a brand loyalist but prefers apps over a browser search, they are still more likely to use the TripAdvisor app than commit to a mobile app assigned solely to one hotel.
APPly Your Marketing Strategy into Mobile-Friendly: Your Next Steps
While apps can be helpful tools in the booking process, they don't translate into getting heads in beds the way that a mobile-friendly hotel website will. There are many aspects to making your site as mobile-friendly as you can. Here is a list of things you can do to make sure your page is optimized for mobile users and gives your potential guests the best experience on your page.
Responsive sites and mobile friendly sites benefit travelers, and as a result, benefit your hotel. Responsive sites, or sites that recognize tablets and mobiles and reconfigure to those screen layouts, give you the flexibility to update your site as frequently as you'd like. Hotels can include upcoming specials, renovation updates, and any other relevant information at the drop of a hat on their individual mobile site.
Make sure that the ability to book from your mobile site is as simple as possible. The first thing listed on your page should be all of your contact info and/or the ability to check availability right away. The potential guest may have been researching with other apps like TripAdvisor and may be ready to book by the time they arrive at your site. Remeber: most people looking to book with their mobile phones are most likely already in our city and are looking for a quick solution. Give them that solution with your mobile-friendly, easy to use website.
When potential guests use search engines to find your hotel, you want to ensure that the correct information is displayed for your local listing. Make sure that the address and phone number are correct so that there are no errors in navigation or in an attempt to call the hotel to book. Make sure that the lisitng points back to your mobile-friendly page as well.
The influence of mobile phones is growing and shows no signs of slowing down. Make sure you can capture those potential guests by creating a great mobile experience on your website, rather than spending considerably more on a standalone mobile app.
Posted in Hotel Online Marketing on May 27, 2013 by Kim Armour
As a hotelier, you do not need to go undercover at your competitors’ properties to discover their online marketing secrets. With the online investigation skills I'm about to share with you, you will be able to uncover your competitor’s online marketing and selling strategies without resorting to cloak and dagger tactics. It’s not only incredibly important to continually monitor your hotel’s online performance and marketing strategies, but it’s just as crucial that you keep a watchful eye on your competitors. Learn to keenly observe the competition so that your hotel is ahead of the game and constantly seeking out additional opportunities to maintain a competitive edge over other hotels in your market.
9 Professional Investigation Skills to Master
Let’s start easy. Instead of manually searching for all the information about your competitors, have that information automatically sent to you directly. Watching your competitors is as easy as checking your inbox.
#1 Set up Google Alerts.
#2 Sign up for eNewsletters from your competitors.
Now that we are intercepting the competition’s messages, let’s cross the border and visit their web pages to investigate further.
#3 Regularly review hotels’ brand or independent websites.
#4 Run a mobile search for the competition.
#5 Get social with your comp set.
#6 Monitor rankings on TripAdvisor.
Pull your cap down and push your collar up as we dive into a closer look at the competitor’s online performance; and we begin at Google.
#7 Run regular searches on Google.
#8 Use Bing Link Explorer to take a good look at the competition’s link profiles.
#9 Visit physical comp set hotel properties.
Congratulations on completing your online marketing spy course!
Now, put your online investigating skills to action and start enhancing your internet marketing strategies to go above and beyond your competitors.
Posted in Content on May 19, 2013 by Andrea Mann
What is user-generated content?
What do Wikipedia, YouTube, and Tripadvisor all have in common? They are all websites that rely heavily on user-generated content. I use the term "content" loosely, as it can vary from credible facts and creative media to opinion-based reviews and personal stories... you get the picture.
User-generated content can be advantageous for gathering information about a hotel's amenities and services or learning about a travel experience from a previous guest's point-of-view, but it can also be controversial because this information is provided by the public and is often uncensored. Does that mean that user-generated content is not credible? No, that is not what it means. It means that a reader or viewer should consider the source when determining whether or not to trust the recommendation or story. For instance, you may trust the Wall Street Journal with world news more than your friend. However, if you're seeking hotel recommendations in New York, you may be more likely to take your friend's opinion over that of Frommer's, even though that travel guide tends to be a very trusted source. Your inclination to trust a source will likely depend on the type of information you are seeking. Also, keep in mind that most UGC is regulated or edited to some extent to ensure that the content meets the site's standards, even massive sites like Wikipedia. Jimmy Wales, Founder of Wikipedia, has created and successfully implemented a voluntary governing force of editors for the user-generated content site to combat those "party of jerks" that every so often intervene with the "party of thoughtful."
A penny for your thoughts?
…not so much in the world of user-generated content. No one is actually paying for the content; rather people voluntarily share it as a means of collaboration. There might be an explicit, tangible incentive, such as producing content for the chance to win a prize, but more often than not, people are actually providing their content for the greater good. Yes, those people still exist.
What motivates people to voluntarily provide this content for free? The internet is an open platform for people to share their personal thoughts and experiences with the public, and many people simply want their voice to be heard. In a world where ever-expanding social networks are the norm, people enjoy cultivating a sense of community online; connecting with others over a mutual interest (staying at the same hotel), sharing their wisdom to show themselves as the "expert", or receiving some sort of acknowledged "status" based on level of involvement, like Tripadvisor badges for active reviewers.
How can hoteliers benefit from user-generated content?
Hoteliers can reap huge benefits from integrating user-generated content into their social media strategy! We are all well aware that people these days are more connected to their social networks than ever before, especially with the ease of use and accessibility provided by mobile phones. Think about guests that pass through the lobby each and every day. How often are they jabbing away on their smartphones, swiping through their Twitter feeds and "muploading" (mobile-uploading) pictures to Facebook? According to an IDC Research Report, Facebook is the third most popular activity on iPhones and Android phones behind email and web browsing.
So, whether or not you ask your guests to share their photos on Facebook and Twitter, I guarantee that they are already doing it. When describing the 5 Stages of Travel, Google states that at least 53% of leisure travelers say they share pictures of their vacations online, so it's up to the hotel marketing team to strategically integrate, encourage, and help guide these positive guest experiences into their own social media marketing campaigns.
Guests are among the most powerful social influencers because people tend to trust and pay more attention to their own peers' advice and recommendations than they would to an advertisement, commercial, or even a credible tour book. Imagine a guest shares a stunning photo of the scenic surroundings at their hotel, tagging the hotel's Facebook page in the picture and adding a heartfelt comment such as, "WOW! The Team @MatakauriLodge took such wonderful care of us!" That is free PR! Plus, it's coming directly from the mouth of a previous guest rather than the hotel's own advertising campaign, which adds an element of credibility. The guest was not paid to stroke the hotel's ego, so the positive review came from an unbiased source.
For the most part, you will find that your guests are more than happy to share their experience on Facebook or Twitter, usually enhanced with visual documentation, for the pure satisfaction of "bragging rights" (and to evoke envy on all of his or her Facebook friends stuck in rainy Chicago).
Ultimately, the hotel marketing team can create a dynamic strategy that encourages guests to share their own experiences, which will then become a promotional goldmine. Use these five helpful tips to make the most of user-generated content in your social media strategy.
1. Increase on-property visibility
Firstly, make sure that your social channels are all visible on property. Do you have your Facebook URL and Twitter handle on business cards, keycard packets, welcoming letters, lobby reader boards, or any other marketing collateral? Showing your guests that you are social savvy will remind them to engage with you online, whether it's tagging your hotel in a photo, checking in on foursquare, or tweeting about the smooth sailing you experienced at check-in.
2. Enhance on-property engagement
You can take your social visibility a step further by creating an interactive on-property element that directly asks guests to engage, usually with an incentive to do so. For example, you can mark an X next to your pool and ask guests to upload photos of them standing in that spot to the hotel's Facebook page to receive a free cocktail. Or you can create a scavenger hunt to pass out at the front desk, asking guests to tweet photos from various spots within your hotel. Exercise your creativity and ensure that your guests have fun with it! Make sure you choose your hotel's best assets to show off so that your guests' photos ultimately influence their Facebook friends to book!
3. Monitoring social media mentions
Along those same lines, make sure that you are actively monitoring all social mentions of your hotel and any other keywords that might be relevant. It might be helpful to use a social media monitoring tool (such as Revinate or Sprout Social), which will funnel in mentions across all social platforms. You will see several photos being posted on Twitter or Instagram that mention your hotel but the user might not have correctly tagged your hotel; therefore you wouldn't have been notified of this mention without proactively searching or monitoring. Retweet these photos on Twitter or take a screenshot and upload them to your own Facebook page with a catchy one-liner that sums up the photo. These photos are on the Internet for anyone to see or use (otherwise these people would have their privacy settings higher), but if you want to ensure you are giving credit where credit is due, you can always mention the user's Twitter handle or provide the Instagram URL.
If you're still a bit wary about using user-generated photos without an official consent, you can take a much more direct approach. If you have established a good fan base already, simply post a message to all of your Facebook fans or Twitter followers asking them to submit #FanPhotos to a specific email address or tweet them using a designated hashtag that you are actively monitoring. The photos will be collected and shared on the hotel's Facebook page. A lot of people will be excited to share their own memories, but if you want to add an incentive you can offer to highlight a select few each week in a Facebook cover photo collage.
5. Host an interactive contest
If you have the budget, one of the best opportunities to create user-generated content is to host a contest on social media where guests submit photos, videos, memories, or goals to the marketing team and the randomly selected winner receives a free 2 night stay at the hotel. Of course, this comes with stipulations! The winner must serve as your "brand ambassador" in exchange for the free trip, providing live Facebook and Twitter updates throughout their stay on behalf of the hotel, which the hotel marketing team can then share and retweet. You might learn a thing or two from Fast Company's recap of the amazing Tourism Queensland contest, which went viral for receiving such an overwhelmingly positive response. Of course, their contest was a bit of an exaggerated example and we don't expect most hotels to have such accommodating budgets... but you get the picture.
Hotel guests are already actively sharing their travel experiences online with their social networks, so hotels need to amplify their own marketing strategies by taking advantage of an effective, user-generated content strategy that highlights positive guest feedback and experiences!
Posted in Pay-Per-Click on May 14, 2013 by Marissa Ryan
As a hotelier, it's difficult to know where to place your digital marketing budget for the best ROI. There are plenty of options, but none have the instant results quite like pay-per-click advertising (PPC). Maybe you have heard that your hotel brand particpates in pay-per-click advertising, but you may not be certain of what PPC advertising means for your specific hotel. Here's a crash course on PPC advertising for hotels, why it is different than organic SEO efforts, and why your property should be investing in this channel.
Pretend for a moment that you are grocery shopping. You walk up and down the aisles, trying to find the perfect product for your dinner/meal/snack/weird late-night food cravings, "searching" through all the products, picking up packages and reading their descriptions, until you find the one that you feel is best for you. Purchase made.
Let's identify the steps here:
Now let's say the Kellogg's brand paid for better placement of their Special K cereal in order to make their product stand out from their competitors. Maybe instead of the cereal appearing on the bottom shelf, Kellogg's pays to have their Special K cereal placed at eye-level in the high-traffic half of the cereal aisle. This would represent a paid search effort. Paid search efforts are a way to ensure that you are more visible than your competitors to shoppers.
What is PPC?
As this photo shows, the sponsored placements (green) will always be visible on the results page, while the organic placements (blue) and the local placements (red) depend on ranking factors. This is where SEO comes in.
Why Do Advertisers Need PPC?
Why Do Hotels Need PPC?
Nearly every business can benefit from PPC Advertising, whether in building brand awareness, selling a specific product, or even getting folks into a brick-and-mortar location. Every business should be utilizing this channel in their online marketing strategy, and hotels specifically can greatly benefit from PPC in a number of ways:
What's The Catch?
While few and far between, there are some 'cons' of PPC advertising. With all the dynamic ads and automatic bidding that Google and Bing offer, it’s fairly easy to pick your keywords, set your budgets, and launch your PPC campaign. Here’s the part that’s not so easy: optimizing. Optimizing PPC campaigns, strategies, and budgets is literally a full-time job (thank goodness!). Optimizing and testing is not critical to running PPC ads, but it is absolutely critical to the success of these efforts. The most rewarding (and fun, if you’re as big of online marketing nerds as we are at Blue Magnet) aspect of PPC advertising is its ability to always be one-upping itself.
For Example: run ads A and B at the same time. If ad B gets more clicks/conversions/whatever-your-goal-metric-is than ad A, stop running A, and now try to beat B.
Finding the sweet spot for your bids and ad rank takes a lot of knowledge, skills, and many, many tests.
Catch #2: Without proper access to the HTML code that makes up your site, Conversion Tracking is pretty much impossible. Hotels that have standalone sites in addition to their brand site can track the shopper’s journey from PPC ad to hotel site to reservation page. Without a standalone site, you can only track the shopper coming to the hotel's site. Without this valuable data, it can be difficult to see the exact ROI of your PPC efforts.
With thant in mind, you may be thinking: “So, if I don’t have an independent site, I shouldn’t do PPC advertising?” Wrong.
A traveler would not be searching for "hotels in ______" unless they were looking to book a hotel in the area they have designated. By simply showing up to the Search Engine Results Page party for your keywords, your specific property will be capturing valuable, relevant traffic that might have gone elsewhere. Miss out on this party/opportunity, and your competitors (or OTAs) may capture what you didn't. It’s not ideal from a tracking (and optimizing!) perspective, but it is still valuable traffic that you have taken away from your competitors.
In short, PPC is a valuable, extremely customizable marketing channel that allows hoteliers to compete with OTAs and their local competitors, even those under the same brand. You can run ads on any budget, on any schedule, and as often as you like.
PPC is a beautiful thing.
Posted in Social Media on May 01, 2013 by Stephanie Hilger
Recently, Pinterest gave business-orientated users the long awaited insights they’ve been looking for by rolling out “Pinterest Web Analytics.” The Pinterest facelift (which is still slowly revealing itself to users – Mark Zuckerberg style) was generated with users in mind and to differentiate businesses from individuals. Pinterest first introduced business accounts at the end of last year, along with tools to help expand their pinning presence outside of Pinterest (i.e. the “Pin It” button). The most notable changes in the “new look” are the larger pins and the greater accessibility to older pins. Pinterest already generates a large amount of traffic (see “Fast Facts” below), there is substantial room for growth, and the referral ratio is any advertiser’s dream.
Fast Facts: According to Pinterest Insider, as of April 2013, Pinterest has a total of 48.7 million users. In addition, Pinterest hit an independent site milestone, reaching 10 million unique monthly visitors in record time.
Pinterest Web Analytics to the Rescue
It’s clear that companies have long felt the need to be on this particular social media network, but never knew precisely why it was beneficial. Many questions remained unanswered: How do we measure the performance? How does this help my business? What’s the ROI? While there are already some third party sites and tools available to help facilitate insight, the recent launch of Pinterest’s reporting tool was highly anticipated (and is free for users). Google Analytics can provide insight in regards to referral traffic from the channel, but couldn’t offer any details as to how people were interacting on the social channel itself. Pinterest Web Analytics yields a better understanding on how the users, aka pinners, are interacting with the pins that originated on your website. Not only will you have a clearer understanding of the amount of traffic being driven to to your site, you will know what pins on Pinterest are driving the most traffic. This new tool is an eye opener to companies, helping them to comprehend the type of content that is generating the most interaction and showing how many times a photo was clicked.
Not Just Numbers
Your results aren’t displayed in spreadsheets or tables; Pinterest, of course, ensured that their data was as visually fascinating as your “Places I’d Love to Travel to Board,” by providing engaging graphics pertaining to your content. If you are more interested in the numbers themselves and less in the flashy graphs, Pinterest’s new tool gives you the option to export the data into a CSV file.
The Freeway to Pinterest Web Analytics: Verification Lane
In order to take advantage of the renovations, you must (a) have Pinterest’s “new look,” and (b) a verified business account. In order to be considered a business on Pinterest, you must verify your website. Once your site has been verified, you’ll notice a white check mark in a red circle on your account (next to your URL). After you’ve verified your account, you can find the analytics tool in the menu on the top right of your account, or by visiting pinterest.com/source/yourwebsite.com. If you’d like users to be able to pin items directly from your site, be sure to add the “Pin It” button to applicable areas onto your website itself. Before diving head first into analytics, it’s a good idea to make sure your profile is optimized as well.
One Small Step For Pinterest, One Giant Leap for Marketers Everywhere
Analytics is a big step for Pinterest and adds additional value to your presence on the network. Still questioning why this matters to you? Instead of just pinning for the sake of pinning and appearing “active,” you can now pin according to what your target market interacts with the most. Get inside the heads of pinners who are likely to stay at your hotel! Which of your pins was repinned the most? Which pins are being clicked on? Was it the picture of the wedding you hosted last weekend? The beach located next to your hotel? That picture of the beautifully decorated tuna appetizer? Plan your Pinterest strategy appropriately. Web analytics allows you to choose timeframes you want to see too. If pictures of the sunny hotel pool are re-pinned more in the winter when people are day-dreaming of warmer weather, then you can tailor your content during that time accordingly. If you have the opportunity to tailor the content of your boards to what pinners love most – you should take the opportunity and run with it!
“But I don’t have a business account…”
No problem. Here's how to set up your Pinterest business account today:
Now that Pinterest has given us the tools to answer many of our questions users, we can’t help but ask ourselves, “What’s next?” Will Pinterest come up with ways for the site to create more revenue-generated opportunities? Paid advertisements? Sponsored pins? Stay tuned!
Posted in Link Building on April 25, 2013 by Kelsey Nupnau
Let me ask you something: As a hotel, why would you want links from irrelevant sites pointing to your website?
Exactly. You wouldn't!
Your goal should be to have reputable websites containing relevant, quality, informative content link to your hotel. Consider learning the basics of link building and also reading about strategies on building high-quality links to your website. Google and other search engines use these links as an indication of trust, or an "approval" of your website. As part of the Penguin Update, Google made it a priority to fight web spam, or low-quality links. Google has actually stated:
"Your site's ranking in Google search results is partly based on analysis of those sites that link to you. The quantity, quality, and relevance of links influences your ranking. The sites that link to you can provide context about the subject matter of your site, and can indicate its quality and popularity."
For instance, you would want links from the following types of sites because it makes sense to have various travel agency and local business sites--both relevant in terms of category and location--linking to your hotel:
For example, say you have a page linking to your hotel from a local university. On that page, the university suggests nearby hotels for families visiting students. Having this link is going to be a much better indicator of quality than a link on a link directory site displaying thousands of links (with yours lost in the mix) and which provides no value to anyone visiting the link directory (if there even is anyone). If search engines notice that the list of sites linking to you is mostly spammy and low-quality, they are less likely to take your website seriously, and will likely penalize you too!
So how do I get rid of these nasty low-quality links to my site?
To start with, you need to figure out who the heck is linking to you. One of the greatest tools out there is SEOmoz's Open Site Explorer. The free version will give you an idea of some of the links pointing to your hotel; however, having the paid version of Open Site Explorer allows you to download an excel file that contains all the information necessary for researching links pointing to your site. It even helps you categorize and track your links easily.
Now that you have your list of links, it's time to filter through them and figure out which ones are low-quality so that you can proceed in getting them removed. Below is a comprehensive list of the actions you should take in order to find and remove low-quality links to your website:
1. Categorize Your Links
Categorizing your links will give you a clear snapshot of your link profile. Some of the category types I use include OTA, CVB, Travel Site/Guide, News, Malicious Site and Link Directory. When determining if a link is a malicious site, your browser will usually indicate that if you proceed further with viewing the website, it can contain malicious content. It is recommended to disavow these types of links.
Any links classified as "link directory" are the ones you will want to go after and request removal. Remember, links from link directories are extremely low-quality and offer no value. They often sit on a page and are surrounded by numerous, unrelated links and zero useful or informational content.
How will you know if the site is a link directory? Look for the following:
2. Create a Link Removal Status Sheet
In order to stay on top of your link removal activities, you're going to need a document to keep track of all of the contacts, follow-up initiatives and other efforts that are part of your campaign. Below is an example of a link removal status sheet:
NOTE: It is important to first do what you can to request link removal directly from the site itself before using Google’s Disavow tool, which is a tool used to say "Hey Google, this is a bad link pointing to my website and I don't want it to count negatively towards the value of my site." It is crucial to understand that using this tool should be your absolute last resort.
3. Reach Out to Webmasters
One by one, you will need to go to each link directory site, look for a contact form or contact information, and kindly request that the webmaster remove the link to your hotel from the site. Can't find a contact form? Try finding the technical contact through Whois. Simply enter the domain name of the link directory site, and it will give you a list of contacts to whom you will want to send your removal requests.
4. Follow-Up: 3 Strikes, You're Out.
Once you have reached out, through all means possible, to webmasters and any other contacts that you were able to discover, AND have sent 2-3 rounds of follow-up emails, AND have attempted to call the webmasters, only THEN you can consider using Google’s Disavow tool.
5. Putting in a Disavowal Request
It's important to note that when you put in a disavowal request, you are suggesting to Google that they ignore these links. It does not necessarily mean that they will choose to disavow them. Again, using the disavow tool should be your absolute last resort and should be carried out by a professional. Instructions for putting in a disavow request are available for Google and Bing. Be sure that you are submitting one request, versus numerous requests over time. This article from Search Engine Journal shows how serious the disavow tool is and gives good reasons on what can go wrong if you do not submit your request correctly.
In the End, It All Comes Down to Quality
Unless a high percentage of your link profile is made up of links from low-quality, spammy link directories, your number one focus should be seeking out and acquiring fresh, new, high-quality links. Links that will benefit your website the most will come from those websites that offer valuable information and are most relevant to your hotel.
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