Posted in Social Media on July 29, 2013 by Kelsey Nupnau
Facebook is an extremely open platform, meaning that everyone is allowed to share their photos and tag the hotel they are staying at on Facebook. So for instance, someone can check into a hotel, upload a picture and post the update on their personal Facebook profile. With that in mind, how can hoteliers benefit from these tagged photos?
With the introduction of Facebook Graph Search, hoteliers are able to see the public photos in which their hotel is tagged and can use those photos (share them) on their hotel's Facebook page as valuable content! This gives hotels the ability to see which features of their hotel attract guests most based on their photos of the hotel, in addition to any feedback or review that gets posted with that picture. Sharing tagged photos on the hotel’s Facebook page can also provide an authentic glimpse of the hotel experience for future guests, as captured by a previous guest.
Public Posts vs. Private Posts
When a guest posts a photo and tags the hotel in that photo, it does not mean the picture will be added to the hotel's business Facebook page. The photo will be added to the guest's personal Facebook profile (timeline). If the person does not have strict privacy settings on Facebook and allows their posts to be made public, any photo they tag of a hotel will appear in a Facebook Graph Search, as well as in "Photos Taken Here" on that hotel's Facebook page in Facebook's Mobile App.
If a person does have strict privacy settings on Facebook and uploads and tags the hotel in a private post, others will not be able to see the photo through Facebook Graph Search unless they are Facebook friends with that person. Also, these private posts will not appear in the "Photos Taken Here" section on the hotel's Facebook page in Facebook's Mobile App.
You can tell if a post is public or private by looking at the icons on the post or picture:
Public post icon:
Private/Friends only post icon:
Facebook Graph Search and the Facebook Mobile App affect the way potential guests see your hotel and allow you as a hotelier to share and monitor the type of public content your hotel gets tagged in. Here are a couple of things you need to take note of:
By discovering how people are tagging your hotel in public photos, you will gain insight into the type of content your guests share, allowing you to re-share that fresh and interesting content on your hotel's Facebook page. Also, by monitoring these tagged images, you can request removal of any inappropriate or incorrectly tagged photos.
First things first, you need to understand the difference between doing a Facebook Graph Search and using Facebook's Mobile App to view your hotel's Facebook page.
What is Facebook Graph Search?
Need a quick recap of what Facebook Graph Search is? Click here for an overview on how Facebook's newest search function affects you as a hotel. Follow these three steps to conduct a Facebook Graph Search and see what public photos your hotel is tagged in:
Once you've entered your Facebook Graph Search query, you will see results similar to the screenshot below. You can see that someone has tagged your hotel in a photo with swans and you know for a fact that there are no swans at your hotel. This could have been a result of someone not taking into account what he or she tagged when posting the photo (they may have tagged the wrong hotel).
Moving down the results further, you see an inappropriate picture tagged at your hotel:
Now, do not panic. If you are an admin of your hotel's Facebook page, you can request that incorrectly tagged or inappropriate photos are removed from Facebook. Before we dive into how to get these removed, let's understand how these same photos are viewed on a mobile device.
How does "Photos Taken Here" affect my hotel's Facebook page on the Facebook Mobile App?
The "Photos Taken Here" section pulls in public photos that people tagged of your hotel on Facebook and places them after the "Recommendations" section on your Hotel's Facebook Page in Facebook's Mobile App.
So, if someone goes on vacation and posts a public photo on Facebook and tags your hotel, that photo will show in the "Photos Taken Here" section. Here is how it looks:
First, you will see the details of where your hotel is located along with the ability to like, check in, and call the hotel.
As you scroll down, you will see recommendations in addition to an area for someone to recommend the hotel. Next you will see "Photos Taken Here." In the example above, you can see that the inappropriate photo tagged at our hotel is included in the "photos taken here" section.
So, how do you untag these photos?
Removal requests from your company's Facebook Page
If you want to report a photo from your Hotel's Facebook Page it needs to meet one of the following requirements:
To report a photo from your Hotel's Facebook Page follow these 5 steps:
What happens if Facebook does not accept my removal request?
Your personal Facebook account will get a notification regarding the removal request you submitted through your Company's page:
When opening the report, you will see the following:
At this point, I recommend asking the person to remove the photo. You will now need to do this from your personal Facebook account. Or, create a personal Facebook account as the Director of Sales or Revenue Management that you use specifically for handling these types of requests. You can report it right away by clicking the "Ask [Person's Name] to remove this photo."
Removal Requests from your Personal Facebook Account
If you want to report a photo from your personal Facebook account it needs to meet one of the following:
In the case of the picture above--which is not a picture of your hotel--I recommend reporting it from your Personal Facebook account so that you can be specific in your message on why you don't like the photo (ie, because it is not a picture at your hotel).
Follow these 5 steps to remove tagged photos using your personal Facebook account:
What does this mean for hotel marketers?
As a hotelier, one of the best marketing tools at your disposal is a review from a guest. With the introduction of Facebook Graph Search and the ability of Facebook users to share their stories and publicly tag your hotel in photos, you can get a visual review instantly from your guests just by searching for publicly tagged photos of your hotel. These posts of public photos makes your life easier as a hotelier because you can share these photos as content on your hotel's Facebook page!
Of course, there will be instances where Facebook users tag your hotel by accident (when it should have been a different hotel or business) or share inappropriate photos. Luckily, you are able to find these tagged public photos through Facebook Graph Search and can take the necessary steps to remove them.
Looking ahead, I think it will be important for Facebook to take into consideration how "Photos Taken Here" affects a hotel's Facebook Mobile Page. I feel that it is far more important to have a section on the hotel's Facebook Mobile Page that displays professional pictures taken by the hotel rather than the "Photos Taken Here" section displaying so prominently. Should a potential guest be visiting the hotel's Facebook page from the Facebook Mobile App, it would be very helpful for them to see professional pictures of the hotel itself before looking at the section on "Photos Taken Here."
Until Facebook adds a section for photos taken by the hotel, as a hotelier, you will need to monitor these publicly tagged photos on a regular basis, or assign a professional like Blue Magnet Interactive to do so on behalf of the hotel. Once you choose someone to monitor tagged photos, they will need to check your hotel’s Facebook page on the mobile application under "Photos Taken Here," or do a Facebook Graph Search to find "Photos of [Insert Hotel Name]." When you see an inappropriate or irrelevant photo, you will need to report it or work with Facebook to either untag your hotel or get the photos taken down altogether. In many cases, you will have to connect with the person who originally posted and tagged your hotel in the photo (through Facebook messaging) and ask them to remove the photo or the tag.
Posted in Email Marketing on July 17, 2013 by Tim Dale
Email Marketing campaigns have been around for a while in the hotel industry. It may not be the newest or shiniest tool in your marketing mix utility belt, but it has been tried, tested, and proven to be beneficial. Older does not necessarily mean easier, though. There are many tips, tricks, and traps to be mindful of when planning and executing your hotel’s email marketing strategy, particularly in light of new and improved spam filters from popular email clients like Gmail and Outlook.com. Scroll through our Blue Magnet Interactive infographic to learn how to build strong, effective, and meaningful campaigns.
Click the infographic below to enlarge the image.
Posted in Online Travel Agencies on July 11, 2013 by Abby Heft
MapQuest recently announced a new partnership with Priceline, which will give users the ability to book hotels directly from MapQuest search results. Per their April press release, this update includes "the ability to search, compare and book published-price hotel rooms at thousands of quality chain and independent hotels around the world. MapQuest travelers will also have access to Priceline’s database of hotel specials, including instant discounts, free breakfast, free Internet access and more".
If you never thought MapQuest was a channel to pay attention to for your hotel, now is the time to change your tune.
MapQuest: Playing Favorites
It seems as though MapQuest has partnered with a number of hotel brands to specifically highlight as a user searches for hotels.
When you choose a specific brand above, it shows you the nearest hotels to your current location:
At this point, a user can get directions to the hotel, go directly to the hotel's website or book a room. These sponsored listings are pretty straight forward and take the user to the brand website to book.
What About the Other Hotel Brands on MapQuest?
If a guest is looking for a hotel outside of those sponsored brands, there is an option to search for all of the area hotels. This is more of a lion's den - and where the Priceline partnership and the optimization of your hotel's listing come into play.
Using Priceline's inventory, MapQuest shows price comparisons in search results for all area hotels:
A user can dive even deeper into a specific hotel by clicking on the hotel name to view its full MapQuest profile, which has photos, a description, Check-In/Check-Out information and more:
There are 2 ways to book from here - through the hotel website by clicking "Website" or through the Priceline network by clicking "Book Now".
In a perfect world, if a user was looking to book a hotel room from MapQuest, they would find their way to your hotel website and book directly with no cut of the revenue going to an OTA. However, the Book Now button is so much prettier! And it's telling me exactly what to do! By clicking the Book Now button, a user will be taken to the Priceline/Mapquest network at bookings.mapquest.com. The hotel information found on this network pulls directly from a hotel's listing on Priceline and Booking.com (a Priceline affiliate).
So, How Do I Make My Hotel Stand Out?
Great question! In order to be fully optimized on MapQuest, hoteliers need to do 3 things.
1. Claim & update your hotel listing on MapQuest
Once you've gone through the steps to claim your business, be sure all of your hotel information is correct and up to date. Take this opportunity to add a hotel description, photos and a YouTube video from your perfectly optimized YouTube channel.
2. Update your hotel information on Priceline
If you need to remove outdated photos, add new amenities or update any of your hotel information on Priceline, just drop them a line. There is no extranet to manage your Priceline listings, but the content team can make any neccessary updates. Shoot an email with your updated hotel details to firstname.lastname@example.org, and you'll be that much closer to full optimization!
3. Update your hotel information on Booking.com
Login to the Booking.com Extranet to update your hotel information. From here, you can submit new photos or remove outdated photos, add hotel amenities, update room descriptions and details or request updates to your hotel description. The description that displays on your hotel's bookings.mapquest.com listing pulls directly from Booking.com, so be sure all of the information is correct.
Now you're set! Your hotel is going to look great on MapQuest, and hopefully you'll get a boost on your Priceline and Booking.com listings as well. The more complete and up to date your hotel listings are across the web, the more appealing your hotel will be to potential guests during their online research and booking phases. The OTA and Local Search landscape is always changing, so hoteliers need to be aware of how their hotel looks on the different channels and keep its information up to date. No one wants to lose business to a competitor across the street for something as simple as an out-of-date MapQuest listing!
Happy Independence Day, fellow readers! As you celebrate our country's indepedence this July 4th with your friends, family, flags, fireworks, food and 'freshments, please remember what makes this country great: our freedom.
I was always raised to believe that the United States was the land of freedom--freedom of expression, freedom of religion, freedom of speech. As a country, we choose the government leaders we want to lead us. We don't torture people. And our government certainly does not spy on its citizens or engage in unnecessary search and seizure. Other countries do that--countries with oppressive regimes and tyrannical dictators, who monitor their citizens in an effort to crush all opposition and torture dissenters to keep the public in line. Those were examples of how not to run a country...and certainly not the American way.
Sadly, with the recent unveiling of the NSA's massive survellience of the American public, the US government has placed our country's safety above our liberty. This mass spying effort is most certainly unconstitutional under the "unreasonable search and seizure" language of the 4th Amendment of the Constitution. The government has forced companies like Google, Verizon, Microsoft and other major internet and telecommunications companies to hand over private data about you (emails, phone records, etc) to the NSA, all in the name of fighting terrorism. As founding father Benjamin Franklin once said, "Those who would give up Essential Liberty to purchase a little Temporary Safety, deserve neither Liberty nor Safety." Let's make sure we keep our essential liberties intact this July 4th and bring back the America that we all learned about in grade school. Keeping America safe shouldn't mean turning this country into a police state, nor should it involve sacrificing liberties granted to us by the constitution.
Please make your voices heard to your congressperson to let them know that these actions against the American public are unacceptable. Click the image below to send a message to congress now!
Posted in Hotel Online Marketing on June 28, 2013 by Kelsey Nupnau
Get ready hoteliers! Now more than ever, hotels will need to adjust their business model based on the influx of business coming in from Chinese travelers. In order to prepare for this excellent source of additional revenue, I'll give you some ideas of how your hotel can welcome Chinese travelers and all their precious revenue dollars...or should I say their precious revenue yuan.
Show me the money! ...and other numbers
According to the World Tourism Organization, the number of international travelers coming from China will increase from 10 million in 2000 to more than 100 million by 2020.
Reports are showing a positive trend in the number of Chinese visitors coming to the states and Chinese tourists are now the world's largest spenders. This April, CNN shared a United Nations World Tourism Organization report, stating that Chinese travelers spent $102 billion in 2012, an average of $1,230 per trip! More recently, the U.S. Office of Travel and Tourism Industries reported that Chinese tourists spend an average of $2,900 per trip when visiting California, which has become one of the fastest growing locations for Chinese tourism.
So why the United States? What attracts the Chinese traveler?
In the last 10 years, the earning power has increased for Chinese citizens and various policy changes have gone into effect, making it easier for the Chinese to travel to the U.S. and even obtain visas.
So other than increased travel budgets and the ability to travel easily, what are they interested in when they actually visit the U.S.?
Luxury Goods! According to Wolfgang Georg Arlt, director of the China Outbound Tourism Research Institute, “Luxury goods are 20% to 30% cheaper in other global cities. If you plan to spend $10,000 on shopping and only spend $1,000 on airfare, it’s much cheaper for Chinese tourists to fly abroad to shop.”
How do I market to the Chinese tourist?
There are a LOT of tactics you can put into action as a hotel to make sure you are reaching the Chinese traveler effectively and ultimately get them to book with you. Below is a list of recommendations:
So, what are you waiting for? Take a look at your revenue over the last two years - have you noticed an increase in revenue from China? Do you tend to see many Chinese guests come through your hotel? Is your competition already marketing to the Chinese travel market? These are all questions that your management team should sit down and discuss, and then proceed in developing a marketing plan to target this growing traveler segment!
Posted in Social Media on June 24, 2013 by Stephanie Hilger
One of the keys to tackling social media is staying ahead of the game. Are you paying attention to social media channels that are up and coming? Social networks that are seeing users multiply as fast as Blackhawks fans during playoff season? Most importantly, if you are in the travel industry, are you tackling those niche social media sites that cater to travel enthusiasts?
Enter Gogobot: Travel in the Know. The site launched in 2010 and has not slowed down since. We wrote about it back in 2011, but since then Gogobot has reported over 2 million registered users, a growth of 650% YOY, and they are currently gaining a new member every 15 seconds. In 2011,Time Magazine named Gogobot as one of its “50 Best Websites” and the Gogobot iPhone application was awarded Apple’s "Editor’s Choice" in 2012 in addition to being listed byThe Huffington Post as one of the “Top 12 Social Media Apps for Travel."
Gogobot is comparable to sites such as Pinterest, Facebook, and Instagram – combined! You can connect with friends, add places to different categories within your profile, and create “postcards” within the mobile app. Being an avid traveler myself, I’d say Gogobot is a travel lover’s dream combination of a social network and an online travel agency – a place where they can both get and share recommendations from friends and experts AND find the best rates on hotels and airfare. Unlike sites such as Yelp or TripAdvisor which contain reviews from random users, Gogobot provides users with advice on where to stay, what attractions to see, places to eat, and everything in between from friends in their social networks (including Facebook, Twitter, and Foursquare) as well as vetted travel experts.
Straight From the Source
I reached out to Connie Chang, Gogobot's Community Development Manager, to get the inside scoop. Here’s what she had to say:
Blue Magnet Interactive: What would you describe as Gogobot's main mission?
BMI: Any tips for users?
BMI: Any exciting upcoming changes? New features?
BMI: What is your personal favorite feature on Gogobot?
BMI: What are some of the Gogobot App highlights?
BMI: What do you want people to know about Gogobot?
BMI: What do you feel are the benefits of being a Gogobot user?
Why Gogobot is Your Hotel’s New Best Friend
Hotel social networkers take note! Creating your own profile is a great opportunity to become the “expert” in your area. Think of your account as an online concierge service. Recommend the best places to eat outside, must see landmarks, pet friendly places, best places to take your kids, summer hotspots, and more through “Gogobot Guides.” Guides can easily be shared with guests if your hotel has a custom website by creating a widget and adding it to the site. In addition to sharing a wealth of area-related information, pay attention to your business’s details on the actual property page. Is your website listed? Are the amenities correct? Do you have high quality photos to add? Right now, these issues can be fixed by emailing the Gogobot team; however, Gogobot has announced that admin tools and the ability to “claim” your business page are in the works! Once these launch, you will be able to make your own edits to your business listing. Users are able to check prices and availability right then and there on property pages, so ensure yours is optimized.
Furthermore, Gogobot Guides and postcards convert into great content for your other social media networks. Have you seen a great guide that mentions an attraction or restaurant nearby your hotel? Did you create a guide to Atlanta or earn any Gogobot badges? Tweet about it or share it on your Facebook page!
Trip Planning Made Easy
Once you’ve logged in, there are plenty of ways to get involved in Gogobot’s online travel community. Plan a trip directly on the site, write a review of somewhere you’ve been, explore destinations and the hot spots within them, or ask the Gogobot community a question (i.e. “I’m heading to Chicago and need advice on places to stay near Wrigley Field - any suggestions?”). As you come across different restaurants and hotels, you are able to add those places to your profile under categories such as “Been Here,” “Want to Go,” or “Add to My Trip.” Within the network, search for people or places at the top of every page, follow your friends, follow city experts, search for destinations & hot spots based on the type of traveler you are (luxury, foodies, families – you name it), and create custom guides & postcards.
There’s An App For That
Within the Gogobot iOS and Android app, users can access trip plans while on the go, create digital postcards, and search for and book hotels, restaurants, and activities in over 60,000 global travel destinations. Newer additions to the Android App grant mobile users the capacity to search & book a hotel on the fly - complete with filters for real time hotel pricing and availability, user rankings, and hotel class.
One of the online marketing challenges that hotels often face is staying ahead of the constantly changing social media scene, especially when working with limited budgets and resources. From Pinterest to Instagram, Facebook, YouTube, and everything in between, how does your hotel decide which networks are priorities? According to ustravel.org, the internet is used by 90 million Americans to plan travel, making it the most widely-used information source to plan trips. A quarter of travelers use friends, family, neighbors, and co-workers as a travel planning source. Why is this information relevant? Gogobot is personalized such that reviews of particular places by the user's friends appear higher in search results. By encouraging guests to review your hotel on Gogobot, you better your hotel’s chances at automatically appearing in searches. In turn, recommendations from friends, who are typically a trusted source, are more likely to transfer into new business for your hotel.
While Facebook and Twitter remain the most popular social networks and should be a hotel’s primary focus, if your hotel has a dedicated online marketing team or additional room in the budget for social media marketing, Gogobot is a worthwhile investment. Their niche travel-focused audience gives hotels ample opportunity to stay at the front of the trip planner/ travel lover’s mind and provide a call-to-action to boost conversions.
Posted in Mobile Web on June 19, 2013 by Matt Bitzer
Last week, Google took another step in encouraging site owners to properly optimize their mobile websites. And by "encouraging" I mean "forcing site owners do so under penalty of mobile search obscurity." But Google's not one to penalize indiscriminately (ha, almost typed that with a straight face), and has offered to set us wayward webfolk on the right track with their guide to building mobile-optimized websites and their list of common mistakes in smartphone sites. But it looks like this is just the beginning, as Google continues to impress upon the web world the importance of properly optimizing your mobile website. And in true Google fashion, failure to heed their warnings can result in a dark void where your mobile traffic used to be.
Yes, yes, we get it: mobile is important
Like many of you, my mobile phone is always with me. When I'm eating breakfast I'm scrolling through tech blogs; On my train commute to work I'm checking my emails; During the day it sits next to my laptop, alerting me to dinner plans via text messaging; and at night it's perched on the edge of my nightstand like a gargoyle, its cycloptic "charging light" eye casting a faint green glow across my pillow, watching me as I sleep.
I spend so much time with my smartphone that if the cell radiation FUD stories are true, someday my phone and I may literally be joined at the hip in some sort of biological mutant technomonstrosity. And I know I'm not alone, because I see others out there that spend even more time on their smartphones than I do: texting while driving, walking while browsing, Facebooking while intoxicated, playing Angry Birds under a falling piano, and any number of potentially hilarious and deadly situations...well, funny if they were cartoon characters.
Yes indeed, mobile optimized sites are important. Especially for those businesses in the travel industry (I'm looking at you, hotels). After all, travelers tend to do what they do best: travel. And that means their on-the-go lifestyle goes hand-in-hand with mobile website accessibilty.
Website success 3 years ago ≠ Mobile site success this year
In the past your hotel might have been able to get by with a poor mobile presence. Maybe your standard website performed admirably in the search results, plus it was a few years back so mobile wasn't as ubiquitous as it is today. In those days--the good old days, you remind yourself--a mobile site for your hotel was just another bit of eye candy for the main attraction: your standard desktop site.
And let's face it, you just didn't have the budget this year to create a mobile-optimized site anyway. It happens. And in the good ol' days, you could always plead ignorance to the SEO gods and beg for forgiveness if your hotel's website performed poorly on smartphones and other mobile devices. You knew the search giants didn't really scrutinize mobile sites the way they do your normal desktop site, so you focused your energy on those standard webpages instead. Plus, maybe mobile traffic to your site was still in its infancy. Still, seeing this the SEO gods would shake their heads from on high and tsk-tsk your decision to remain mobile-averse, like a parent does their reckless teen. "Foolish mortals," they'd mutter with arms crossed, all the while planning your site's impending doom with a swift and righteous algorithm change that would quickly smite your site's humble existence from the face of the internet.
The SEO gods are angry, my friends. And only an offering of a well-optimized mobile site will quell their tempestuous rage!
Evaluating your website using common sense
Sure, none of your website's Flash videos play on iPhone or Android phones--replaced instead by an imposing white block smack dab in the middle of your homepage--but at least the text still shows up, you assure yourself. And despite the fact that your webpages take 5 minutes to load on a 4G smartphone, you shrug your shoulders and rationalize that patience truly is an underappreciated virtue, and your website is simply giving your visitors a chance to appreciate that virtue more than they ever have before. Use common sense--if those things drive you crazy on others' mobile sites, then why would you force the same horrible user experience on guests of your own site? It's bad for business.
It's time to change your ways before it's too late. By now you should have some form of smartphone presence, but is it truly optimized for smaller screens and slower internet speeds? Fortunately, Google provides a roadmap of sorts to help you sort through your mobile site issues. Let's have a look.
Explaining the common mistakes on smartphone websites
Check out Google's official developers portal for the full list of common mistakes you'll find in your smartphone website, but here's a quick breakdown with a few explanations and images:
Fix your mobile problems now!
Make sure you or your hotel online marketing team take a good look at your hotel's mobile website and address any of the issues identified by Google as explained above. Failure to do so will likely result in your site ranking lower in Google's mobile or smartphone search results. And while you may have shirked off mobile as a viable traffic source in the past, today, smartphones have become the computers we're connected to 24/7. We've seen mobile traffic compose about 20-30% of our hotel websites on average, and that number is steadily rising each year. Neglecting mobile is a good way to ignore about a third of your potential visitor base. And just keep in mind that it's much easier to fix mobile website issues now, rather than trying to recover from a massive Google penalty smackdown later. And while Google has announced these fixable items on their blog, you can bet the same smartphone policies apply to Bing's search results as well.
The goal of the two search engine titans, Google and Bing, is the same: provide the most relevant, most authoritative search results to its user base. If your site loads slowly on smartphones it's no longer relevant because you haven't updated your site's structure to keep up with the on-the-go smartphone user. And if your site is no longer relevant, it's no longer an authority in the online marketplace. Just be sure to take care of your mobile site and the search engines will take care of you.
Instagram has taken the social sharing world by storm and this visual platform is not about to slow down, so it’s time for you to determine how your hotel can get with the picture, literally, and start taking advantage of the benefits that this social media marketing channel has to offer.
Pictures are worth a thousand words
Before I get into what you should be doing, I think it’s important to know why you should be doing it. With all of the social media platforms placing such an emphasis on photo sharing it is no wonder Instagram grew in popularity so quickly -- it was the fastest social media network to hit 100 million monthly active users! With 8500 likes and 1000 comments a second, it is obvious that this social sharing network can be very influential. When Facebook purchased the photo sharing app in 2012, founder Mark Zuckerberg said, “Providing the best photo-sharing experience is one reason why so many people love Facebook, and we knew it would be worth bringing these two companies together.”
Let’s face it, we live in a visual world where judging a book by its cover is the norm. With Instagram, you have the ability to control how your “book” is judged. Therefore, Instagram should be incorporated as a part of a hotel’s marketing strategy, working in unison with all channels and presenting a brand image that is appealing to your market. Yet, just like any hotel marketing campaign, Instagram requires a thoughtful strategy to ensure that it is used effectively.
Follow these 6 tips to ensure that your hotel effectively utilizes Instagram to capture and engage with your target audience.
Snap Your Way to Social Media Success
Where to begin? Start looking at relevant content that is already on "the gram," which can help you generate your own unique ideas. Take a look at what your competitors are doing. What photos are they posting and what kind of engagement are they getting? Additionally, search your hotel name using a hashtag to see if anyone has already tagged your hotel in a photo on Instagram. For example, although The Emily Morgan Hotel - a DoubleTree by Hilton does not have its own Instagram account, several guests have documented their stay at the hotel and ensured that it was searchable by using the hashtag #emilymorganhotel in the caption.
It is important to keep in mind that the photos that your hotel shares should be completely unique and true to your property's personality. If your hotel is in the middle of downtown Chicago your content is going to be completely different than a hotel that is in the midst of a mountain range. As with all social media outlets, Instagram allows the hotel an opportunity to put a face to the hotel. Based on the content that you are sharing you can enhance your hip and trendy image or confirm your hotel as a peaceful, quiet retreat.
As with any marketing strategy, staying active on Instagram is key! Instagram should be included as a regular update for social media and requires a proactive strategy as well as daily management. Also, the hashtag is your friend! It will make your content searchable, creating a viral effect that will extend your reach among Instagram users.
The Instagram Effect
Social media is a great way to reach your clients on a personal level, so it is important for hotels to stay current with the new social media trends. Although you may not see an immediate increase in revenue, Instagram provides an outlet to enhance the brands personality and a way to better relate to and connect with guests. Instagram should be factored into a hotels overall marketing campaign and with regular attention, interesting content, and a creative mindset, the marketing benefit will be seen in the long run.
Posted in Social Media on June 10, 2013 by Dave McGovern
Vine is the newest application to sprout from the Twitter family and into the social media scene. The free mobile app is to video what Twitter is to text: a platform built around a content constraint that promotes creativity and viral sharing. Vine’s six seconds of video (and sound! Take that animated gifs!) creates a plethora of possibilities for rapid reach, engagement and influence. High profile Vines include everything from comedy...
and even the White House!
Blue Magnet has previously covered strategies and tactics for Facebook, Twitter, Pinterest, and Foursquare. With a robust market of social media apps, why should hotels consider adding Vine to their social media marketing mix? Social applications are developing into increasingly influential factors of consumers’ brand affinity and purchasing decisions as digital and mobile technology become more pervasive in our daily lives. A 2012 Nielson study of 28,000 global consumers found that the top two most trusted forms of media are earned media (word-of-mouth, recommendations from friends, etc.) and online consumer reviews. These two sources garnered a 92% and 70% trust rating respectively compared to approximately a 45% trust rating for traditional media such as television, magazines and newspapers. Consumers are listening to their friends and family and their friends and family are highly engaged in social media. Digital Marketing Ramblings has a post regarding recent (May 2013) social media usage stats. The numbers may shock you (hello 1.11 BILLION Facebook users)!
With this in mind, marketers need to focus on tactics and platforms which best reach their audience. Regardless of the target, video is the clear cut king when it comes to influence across social networks. A new study from Adobe reports social video engagement has risen to 70% from 42% the previous year. Video content accounts for 77% of all viral reach. Hubspot has posted an excellent infograph which shows that videos on Facebook are shared twelve times more than all text and link posts combined. As the Adobe report points out, offering more video should be the prime objective to fully realize social media potential.
Size It Up: The Good & The Bad of Vine
Let’s Get It Started!
Download the app and start creating video content right away! When setting up a Vine account, a user can link their Twitter and/or Facebook account. Once registered, on the home screen, select the camera icon to begin. When the viewfinder opens, simply tap and hold the screen to begin recording. Release the screen to stop. After capturing six seconds of video, checkboxes allow you to easily integrate your snippet of video with your Twitter or Facebook profiles.
For a more in-depth look at setting up a Vine account see the CNet video tutorial below or here if you can't view the video:
One Hotel’s Vine Success Story
The contest asked for romantic submissions via Twitter to @Cavendish_Hotel tagged with #ValentineVine. The winning Vine received an overnight stay at the London hotel along with cocktails, dinner, and breakfast. This contest was a great way to engage potential customers. It created a call to action, engaged consumers’ creativity, incorporated a popular holiday, and highlighted the property. In addition, it also generated a significant amount of international press, inherently creating powerful backlinks (from blogs like this one!) to the hotel’s website.
Wow! Neato! But How Can I Use Vine For My Hotel?
Vine’s fledgling landscape is still untapped. Your hotel marketing team can utilize this opportunity to showcase their imagination, the uniqueness of the property and become a pioneering leader of this social media channel. There are several additional ways in which hotels can differentiate themselves and exercise their creativity by maximizing Vine’s video platform:
Be sure to include hastags on every Vine post! People can search for your posts (using tags such as #HotelName) directly on Vine as well as Twitter.
The Future of Vine
Although Vine was only launched in late January 2013, it has enjoyed a more rapid and sustained growth in its first four months than other less robust competitors. According to Onavo Insights, April alone saw Vine take nearly an 8% market share and a 96% active user increase from March! Similar offerings from Gifboom and Cinemagram have seen their user base steadily decline during this same period.
Active Vine users will stay on the rise if developers remain responsive and continue making improvements based on feedback from the community. For example, an April 29 update included user mentions and the much clamored for support of the iPhone’s front facing camera. At the writing of this post, Vine is the #3 free app on iTunes.
Vine is the next step in social media. The statistics support this--users crave and share videos! Many major hotel brands currently have Vine accounts, but beyond a couple initial posts, few are active. Local properties, such as Cavendish London Hotel, which utilize Vine in its infancy, will likely garner extra buzz and credibility for being early adaptors. This novel new app, with the muscle of Twitter behind it, has the potential to be the next ubiquitous piece of the social media landscape.
Bringing It All Back Home
Consumers have always trusted friends and family when it comes to purchase recommendations, but with the increased reach of social media this source is becoming even more influential. Video is the most significant medium on social media when it comes to viral marketing. Users are drawn to brief, easily shared video clips. Vine is all of the above, essentially everything today’s social media users are looking for. Hotels can use the platform to highlight amenities, renovations, restaurant offerings, special events, and engage customers in contests, promotions, or reviews. Vine, with an appealing and engaging content offering, can raise the profile of your hotel, build a stronger reputation, start earning recommendations from travelers and, over time, drive more bookings!
Posted in SEO on June 05, 2013 by Patrick McCarthy
SEO can be confusing and arcane, so SEOs often find themselves using analogies to explain the mysteries of the industry. Recognizing this trend, the good folks over at Internet Marketing Ninja recently put together an article featuring nine of their favorite SEO analogies that they have seen on various different SEO sites and blogs. The list features some excellent and entertaining analogies, but it does not include my SEO analogy of choice, so I have set out to bring the joy of this splendid simile to the great unwashed SEO masses and their considerably cleaner hospitality brethren.
What is this miraculous SEO metaphor, you ask?
Spoiler alert: Look at the title. In the course of my SEO journeys, I have encountered various personages (salesmen, clients, reclusive uncles named Švejk) with tangential connections to the SEO industry who require elucidation of the philosophy of SEO in what the settlers called “plain words.” Drawing on my boundless gift for mixing instruction with nonsense, I concocted the perfect analogy: SEO is like mowing your lawn. Am I mad, you ask? Far from it, my friend. Let me explain and expand…
“Why can’t you just do SEO once and then be done with it?”
This is a question that follows SEO specialists around like a confused chicken. When faced with this question, I remove my spectacles from my nose, wipe my forehead, and in my most unctuously ingratiating manner reply, “Why can’t you just mow your lawn one time and then be done with it?” And before my unsuspecting interrogator can reply, I respond to my own question.
“Because things change. Your grass grows. There is a drought. A car drives over your lawn. Squirrels do things (I don’t know anything about squirrels). In order to keep your lawn in proper order, you have to “maintain” it, which involves doing the same things (watering, mowing, raking, planting) over and over again in different situations. Treat SEO the same way you treat your grass. Google changes its algorithm 500-600 times a year. Technological disruption is constant (e.g mobile devices). Just because you decide not to maintain your website/SEO (lawn), does not mean that your competitors (half-witted neighbor Gary et all) won’t. SEO (lawn maintenance) is not carried out in a vacuum. Search rankings (Best Lawn of the Year awards) are the result of Google (the neighborhood council) comparing different sites (lawns) and ranking them in the order they feel is most valuable for their users (constituents).
Mow, Edge, & Trim the Competition
If your competitors continue to optimize their site and adapt to the changing search world while you perform ‘SEO’ once and then consider it finished, you will fall lower and lower in the rankings as your site becomes out-dated and irrelevant. SEO is a continual process that involves maintaining your online presence, and just like maintaining your lawn, it involves the repetition of certain tasks (such as link building, content creation, performance optimization, etc.) as situations change and evolve, as well as monitoring the world of search and technology to make sure that when game changers come along (mobile, leaf blowers), you are able to take advantage of these new technologies in order to stay ahead.
Now, I understand that some people live in a desert where there is no grass and some hotels are the only game in town, and I admit that these people and hotels probably don’t need to maintain their lawns or their SEO campaign as frequently as others, but for the rest of the world, if you want to not annoy your neighbors/not get fined by the municipal board/not have a failing hotel, I strongly advise that you maintain both your lawn and your SEO. Take it away, Harry:
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