Chris Jones

Not only does Christopher Jones's personality embody the power and pull of the magnet, but as a founder and Managing Partner at Blue Magnet Interactive, he also uses his online marketing savvy to create a strong attraction between visitors and hotels in the online realm of the hospitality industry. With his vast knowledge of Search Engine Marketing and experience in the hotel industry, Christopher teamed up with another hotel internet marketing veteran, Matt Bitzer, in 2007 to form Blue Magnet Interactive. By day, Christopher tackles business development and leads a fierce team of SEO, PPC and Social Media professionals; by night, you can find him sipping a fine Cabernet Sauvignon at one of the foodie havens in beautiful Chicago. And when Christopher is not immersed in some intriguing Google Analytics or enjoying the best of Chicago eateries, you can find this oenophile mountain biking, playing guitar, traveling or watching Mad Men.

How Hotels Can Use Social Media To Rank Higher In Search Engines

If there is one thing that really hit home for me at the SMX Advanced Seattle conference this June, it's that from here on out search engines and social media will be forever intertwined. Blue Magnet has seen this happening for some time and has been monitoring the evolution of the search engines towards a more social community; however, recent SEO/social media correlation studies that have been performed over the last 6 months are telling. What is eye-opening about these studies is that it's clear that the search engines are integrating social influences into the standard search results.

Get noticed by being social

If I were operating a hotel, I would take this as a clear indication that it was about high-time I started actively participating in social media channels like Twitter, Facebook, YouTube, Foursquare and more.  Considering the fact that today the practice of SEO has almost become the rule rather than the exception in the hotel industry, how does one edge out other hotel brands with equally impressive, well-optimized sites?  I mean, let's suppose I'm a hotel optimizing for "New York hotels" and my biggest competitor is also optimizing their site for that keyword.  Both sites are designed with SEO in mind, our meta tags are perfect, we each have thousands of inbound links, our sites both contain valuable, relevant content for our users.  How does one hotel stand above the rest? What sets them apart in the eyes of the almighty Google?  Well, now it looks like your hotel's sphere of influence and popularity in social circles can improve your ranking for various searches.

The following social media case study by Rand Fishkin at SEOmoz is just one great example of how Google is already integrating social media into search results.  In the screenshot below, Rand was not logged in to his Google account when he ran a search for "cupcake madness." Note the top 3 results: huffingtonpost.com, narragansett.patch.com and nbcwashington.com.

 

Now, look what happens when Rand runs the same search while logged in to his Google Account, which is linked with his social networks such as Twitter, Facebook and others:

 

Note the NEW top 3 results: huffingtonpost.com, nbcwashington.com and everywhereist.com.  Why did everywhereist.com make the cut when it was previously nowhere to be found?  It's because this link was shared by a friend in Rand's social network.  You can see that Google credits the sharer below the actually search engine listing.  If you look just below the site's URL in the screenshot above you will notice that Google has indicated that "Geraldine shared this."  Because she shared this link that contained info about "cupcakes" and "madness" and was part of Rand's social network, Google assumes this link is likely very relevant when Rand is searching for "cupcake madness."

So what's a hotel to do?

While this example is not necessarily a hotel-related keyword, as social integration continues to evolve within search results, hotel-related keywords will present the same kind of opportunities. This means that hotels need a social media presence (Facebook, Twitter, etc.) that actively engages with their communities.  In addition, it's in hotel's best interest to publish content online that is worth of being shared across these social networks.  The search engines will continue to integrate social media elements into their ranking algorithms; therefore, hotels can get a leg up on their competition in search rankings by integrating social media into their online marketing plans and providing content to their community that's worth sharing.

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How To Improve Hotel Rankings In TripAdvisor

As a hotel internet marketing guy, I get asked this question by hoteliers all the time: "What can I do to improve my hotel's ranking in TripAdvisor?"

For your convenience, I'm just going to set the record straight: TripAdvisor ranks hotels using an automated tool they call their "Popularity Index." According to official TripAdvisor website, they describe this Popularity Index as such:

The TripAdvisor Popularity Index incorporates Traveler Ratings to determine traveler satisfaction. Emphasis is placed on the most recent information. We calculate the Popularity Index using an algorithm.

TripAdvisor's Popularity Index is:

  • Pure: Completely organic. No paid results influence rankings.
  • Fresh: Constantly incorporates new information.
  • Global: Reflects reviews from around the world.
  • Unbiased: Based on the good and the bad!

Well, what a shocker. Just like Google, TripAdvisor is pretty opaque when it comes to disclosing to hoteliers what needs to be done in order to improve their hotels' TripAdvisor rankings. To shed some light on these vague guidelines, I'll provide some tips on improving your TripAdvisor rankings based on our experience and various discussions with TripAdvisor market managers.

Important factors that may impact the TripAdvisor Popularity Index:

TripAdvisor Best Practices for Hotels:

  • Claim your TripAdvisor Business Listing
  • Keep the content in your listing updated and fresh
  • Encourage customers (via on and offline means) to write reviews of your hotel (but do so in a way that doesn't violate TripAdvisor's Terms of Service--ie, don't "reward" customers for leaving reviews.  If you do, you may find your hotel penalized for this violation.)
  • Monitor your customer reviews
  • Respond to BOTH negative and positive reviews
  • Use your customer reviews as free market research to enhance your hotel's internal operations
  • Enhance the good and fix the bad features of your property
  • Repeat all the above on a regular basis

Managing your online reputation takes a lot of time if you want to do it effectively. Constant management of these various review channels (TripAdvisor, Yelp, etc) is necessary to be successful in social media marketing and management. At the hotel level, be sure to assign a staff member to serve as your "social media champion" and ensure that your entire hotel team is aware of the social media initiatives. In the end, there are many hotel internet marketing companies (such as yours truly) that specialize in hotel social media marketing and management.  Agencies like Blue Magnet can help monitor and manage your listings to ensure you're always on top of your hotel's online reputation.

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