Blue Magnet Hotel Online Marketing Guide

BREAKING: Facebook’s ‘Hotel’ Subcategory Gets Hacked… again! How To Fix Your Hotel Mooshaus Problem

Did you wake up this morning, log on to Facebook, and realize that your hotel decided to change its name to Hotel Mooshaus? Well you’re not alone! All hotel Facebook pages have been edited to include a bizarre update on their hotel’s information – the subcategory ‘Hotel’ has mysteriously changed to ‘Hotel Mooshaus’.

*Update (Feb 21, 2014 at 10:00am): You can now go back into your hotel’s Facebook page subcategories and add ‘Hotel’ without it changing to ‘Hotel Mooshaus.’

What exactly is Hotel Mooshaus?

We’re still trying to figure that out. As of now, if you click on the Hotel Mooshaus subcategory it will take you to a mysterious Topic page. At time of writing, 13,019 people like Hotel Mooshaus on Facebook:

Don’t have moose at your hotel? How can you fix your hotel’s Facebook page?

Right now, Blue Magnet has a support ticket open with Facebook to fix this issue on our clients’ Facebook pages. Plus, with Mooshaus trending on Twitter, it’s bound to get picked up by Facebook’s support staff pretty quickly.

In the meantime, you can temporarily fix your hotel’s page on your own by removing the ‘Hotel Mooshaus’ subcategory from the Facebook page categories until their support staff fixes the issue.

  1. Go into your About section
  2. Click to Edit your Page Info
  3. Under ‘Subcategories’ hit ‘Edit’ and hit the ‘X’ on Hotel Mooshaus:

You don’t have to edit your main category – it should still be listed as ‘Local Business: Hotel’:

Will this happen again?

It’s possible. Facebook pages within the ‘hotel’ subcategory have been hacked before, which is why it’s always a great idea to check your Facebook page’s ‘About’ section from time to time. The most recent Facebook hack that affected hotels specifically was a mysterious ‘APPhotel.com’ subcategory, which has since been removed.

When can you go back and add ‘Hotel’ as a subcategory again?

We’ll keep you updated on our conversations with Facebook and let you know when the issue has been corrected. But, for now, we definitely recommend removing ‘Hotel Mooshaus’ as a subcategory to avoid any confusion!